DIGITAL FRANCHISE POST OFFICE (DFPO)

Terms and Conditions

1. Eligibility Criteria for Franchisee
  1. Valid CNIC holder.
  2. Must comply with all the terms and conditions.
  3. No prior financial default and police history.
  4. The Franchisees will have to get Franchise Manager Training or hire a trained person.
2. Eligibility Criteria for Franchise Manager (FM)
    1. Literate and smart with pleasant and presentable personality.
    2. Minimum required qualification is Matric; Graduate is preferred.
    3. All genders are encouraged to apply.
    4. Excellent public/customer dealing skills and complete knowledge of all the offerings.

Completed and qualified Franchise Post-Training.

3. Onboarding Process
  1. Each Franchisee shall apply online at https://apply.dfpo.pk
  2. Franchisee shall specify three proposed locations for each franchise applied (areas and/or shops) as priority 1, 2 & 3. These locations should be in the neighborhood with minimum 2,500 homes/business.
  3. No other Digital Franchise Post Office (DFPO) within a vicinity of 0.5km shall be allowed; unless explicitly approved by PPF(Logistics Division).
  4. Upon written approval of the proposed location for franchise, PPF(Logistics Division)’s staff will visit the site, after which the franchisee shall acquire the site/premises and shall submit a copy of the rental agreement/ownership/partnership within 5 working days. Any further delays may lead to withdrawal of the location approval. Any acquisition of premises before written approval shall be on the Franchisee’s risk and cost only.
  5. PPF(Logistics Division) will deliver the Central Premises Equipment and Digital Starter Kit including computer system, furniture and branding material within a few days of site acquisition.
  6. The Franchisee shall ensure the operations to be started as per the instructions given by PPF(Logistics Division).
4. Franchisee Responsibilities
  1. Arrangement of site/premises (Shop, Front Desk on standalone or shared basis).
  2. All the Operations and Maintenance of the Franchise.
  3. Ensure clean, safe and pleasant environment within and surrounding of the Franchise.
  4. Ensure the Franchise to be Smoke Free and Silent zone.
  5. Ensure to display the working hours and price list in a prominent manner.
  6. Ensure day to day business as per SoPs defined by PPF(Logistics Division).
  7. Book keeping and reporting of all business activities within the Franchise for inspection/audit to be performed by PPF(Logistics Division).
  8. Ensure and uphold the best practices as per Laws of Pakistan.
  9. Accommodate all the offerings of PPF(Logistics Division) and any of its business Partners and host all the facility equipment provided by them from time-to-time.
  10. Ensure safety and security of the facility equipment and keep them operational.
  11. Ensure the smooth operations as per announced SoPs, honest intent, transparency and lawfulness.
5. Other Terms
  1. The Franchise License shall be awarded on a first-come first-serve basis, subject to other criteria, terms & conditions.
  2. PPF(Logistics Division) shall have the authority to cancel any or all franchise requests without assigning any reason at any time.
  3. Good performance of franchise in terms of quality of service, prompt payments and sales volume shall result in overall good rating of the franchise. This rating shall help the franchise to secure more business through various initiatives taken by PPF(Logistics Division) from time-to-time.
  4. Complaints and feedback of the customers and PPF(Logistics Division) Inspection Officers shall directly affect the Franchise rating.
  5. The Franchisee must meet the minimum rating and the minimum business targets assigned to him, on individual basis. In case of failure in maintaining these criteria, PPF(Logistics Division) will issue warnings to the franchisee. Any failure in compliance after 3 consecutive warnings may lead to cancellation of franchise license.
  6. The Franchise working days shall be Monday to Saturday. Moreover, working on Sunday shall be encouraged.
  7. The minimum Franchise working hours shall be 8 am to 6 pm, without any break. Extra working hours are highly encouraged to acquire more business.
  8. The Franchise shall not be engaged in any business with direct competition.
  9. The Franchisee shall not Sell/Handover any Franchise to any third party without prior security clearance and written approval from PPF(Logistics Division).
  10. The Franchisee shall return all the branded equipment, furniture, goods, artwork or any facility equipment of PPOD/PPF/PPF(Logistics Division)/any Business Partners of PPF(Logistics Division) to PPF(Logistics Division), if it is damaged or the Franchise is being closed.
  11. Any misconduct, dishonesty or breach of any of the terms and conditions may lead to fine or cancellation of the franchise license and blacklisting.
  12. The Franchisee shall not be allowed to use branding or Intellectual Property or Logo or Name or any other details of PPOD, PPF, PPF(Logistics Division) or Digital Franchise Post Office (DFPO) or any other variant, other than the allowed purposes, locations and intentions.
  13. Any damage, loss or theft of any of the facility equipment shall result in penalty, fine or cancellation of the Franchise License on a case to case basis.
  14. PPF(Logistics Division) shall be authorized to withdraw Franchise license from the Franchisee without assigning any reason on a 30 days’ written notice or on immediate basis in case of committing a fraud, misconduct or serious breach of terms.
  15. Franchisee shall undertake that (s)he will not challenge any decision of PPF or PPF(Logistics Division) in any court of law. Any grievances pertaining to the operations and/or facilities/access granted to the Franchisee can be reported to PPF(Logistics Division) grievance committee on the given email address and/or telephone numbers. Decision of PPF(Logistics Division) management in such cases shall be final and binding upon the franchisee.