Frequently Asked Questions

How can I apply for Digital Franchise Post office (DFPO)?

You can apply for Digital Franchise Post office (DFPO) by visiting https://dfpo.pk and clicking on “Apply Now”.

Is there a security deposit requirement for establishment of DFPO outlet?

There is no security deposit requirement for the establishment of DFPO outlet. However, user will deposit an initial prepaid balance of Rs. 25,000 which will be reflected in franchisee’s DFPO booking account. User can use same 25,000 prepaid balance for the bookings. No security deposit or any other hidden charges are applicable on it.

What is the required shop size for DFPO franchise?

It is recommended to have a shop with minimum dimension of 5×5 feet to adjust DFPO branded furniture in the shop in order to provide a better customer experience

What is the initial investment required for Digital Franchise Post Office?

You should have a shop to setup DFPO, DFPO approved branded furniture, DFPO signage board and an initial prepaid balance of Rs.25,000

Is there a specific theme for DFPO outlet?

Yes, there is specific approved theme for DFPO outlet that includes furniture, signage board, chairs, mugs, clocks, chairs etc. The approved theme is shared with the franchisee to setup DFPO on approval of his/her application

How can I get training about DFPO operations?

a. As soon as your application is approved, you will be contacted by PPFLD team for a training session where trained staff conducts training session. You can also contact DFPO control room helpline of your region to get enlisted for the training session. Helpline numbers of all regions are listed on https://dfpo.pk

What is the minimum distance between DFPO and post office?

No Digital Franchise Post Office (DFPO) is allowed within a vicinity of 0.5km of post office

What are the services provided in DFPO?

Digital Franchise Post Offices are equipped with latest technology and offer a variety of products and services having very good income prospects. Following products and services shall be available at DPFOs:

Postal Products & Services
Value-Added Services
Registered Letters and Parcels Sale of stationary
Urgent Mail Service (UMS) Photostat, printing etc.
International Mail and Parcels (EMS) Mobile phone accessories and Top-up
Parcel Insurance Stamp paper/notarization
Money Order Ecommerce sales
Postage Stamps and Stationary Sale of bus and train tickets
Postal Life Insurance Many others
Can I start any other business in DFPO premises?

Yes, you can start any business in DFPO premises except where there is conflict of interest (Business of other courier services), meat shops etc.

How can I upload shop pictures in my application?

When DFPO application is submitted, you will get an SMS with link of application platform and login details. You can click on the link, login application platform from where you can provide shop details and upload a pictures of shop. A minimum of 1 and a maximum of 5 shop pictures can be uploaded

What is the commission percentage offered to franchisee?

For Twin-cities of Islamabad and Rawalpindi, where PPFLD pick mail from DFPO’s, commission percentage is 10% of the booking amount. While for other cities where franchisees take their own mail to GPO, commission percentage is 20%

From where can I get starter kit equipment?

You can approach PPFLD nominated vendors to acquired approved starter kit or you can source your own starter kit as per guidelines provided by PPFLD. For details, visit https://dfpo.pk/starter-kit/

What price advantage does DFPO offer in comparison to private courier companies?

DFPO offers a very competitive rate as compared to private courier companies in Pakistan. Tariff details are available on http://www.pakpost.gov.pk/

Does Pakistan Post pay for the DFPO employee salaries?

Pakistan Post doesn’t pay any salary for the DFPO employee salaries